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Terms & Conditions

General Info

All pricing listed on the Hoppy Days Brewing Supplies website are in Australian Dollars & include GST.

CO2 Refills

We offer an on-the-spot refilling service for carbon dioxide (CO2) gas in the following sizes:

  • 1kg – $15
  • 2.3kg – $35
  • 2.6kg – $37
  • 4.5kg – $57
  • 6kg – $68
  • 6.8kg – $72
  • 10kg* – $100

* maximum refill size; all other sizes between 1kg and 10kg will be charged at a per kilogram rate

For us to fill your CO2 Cylinder, it must comply with the following conditions, ie the cylinder must….

  1. … be EMPTY
  2. … have a clearly visible date stamp.
  3. … be within 10 years from its most recent stamp date (MM/YY) – eg. “07/18”.
  4. … have a capacity of at least 1kg – we do not fill smaller bottles. We must be able to identify the fill weight of the cylinder.
  5. … have a standard thread size.
  6. … be clean and in good working condition.
  7. … be free of any attachments (such as regulators or check valves).
  8. … be free of any contaminants or residue.
  • WE WILL NOT BORROW OR SWAP your cylinder; all refills are offered on-the-spot.
  • WE WILL NOT EMPTY any remaining gas from your bottle before filling. It is your responsibility to ensure the cylinder is empty on arrival.
  • WE WILL NOT SERVICE OR REPLACE your CO2 cylinder.
  • WE WILL NOT REFILL RENTAL CYLINDERS (BOC, Air Liquide, etc.)
  • We are not liable for any loss of CO2 gas from your cylinder in the event of a leak.
  • We reserve the right to not refill your cylinder if it does not adhere to the criteria above.

Grain Packaging Policy

All Grain & Hop orders will be packaged according to size in a sealed / vacuum sealed bag to ensure it stays fresher for longer. This excludes 25kg bulk bags of grain which will be supplied in their original packaging.

For grain weights, our packaging policy is as follows:

  • Weights over 9kg will be packaged into multiple bags and labelled accordingly.
  • 25kg and over is provided unmilled only in original packaging.
  • Weights will not be subdivided. ie 8kg = 1x 8kg bag, not 8x 1kg bags.
  • Minimum quantity for individual bagging is 250g.
    You may still order under 250g but this must be combined with other grains as per your recipe to make the minimum 250g.

Grain / Recipe Ordering

It is a requirement that all grain orders (including recipes and individual malts) be ordered online through our website. So that we don’t delay customer orders that have already been submitted, grain ordered in store will be subject to pre-payment and wait times that will vary depending on the number of grain orders in the queue that our staff are yet to mill and prepare. Placing orders for unmilled grain does not ensure you a higher position in the queue. To avoid disappointment, we recommend that all grain orders are placed through our website.

Hop Packaging Policy

Our hops are available in any size 50g or over in increments of 50g. Price breaks are provided at 100g, 250g, 500g, 1kg and 5kg sizes. Please note that hop packs will be packed in individual bags where possible. For example, 500g will be provided in a single 500g package, not ten 50g packs.

Local Pickup / Order Processing

If you’ve selected “Local Pickup”, you will be notified via email when your order is ready for collection. Please ensure your contact details are entered correctly at checkout to ensure we are able to reach you. Note that Direct Bank Deposits must clear before your order is processed. Providing us with a payment confirmation will expedite your order.

Please Note: If payment has not been made for Local Pickup orders after 14 days these orders will be cancelled at the discretion of Hoppy Days staff.

Payment Methods

We offer EFTPOS in store, cash in store, Direct Bank Transfer, PayPal, Credit Card, Apple Pay and Google Pay as accepted forms of payment.

1. EFTPOS & Cash Payment (in store orders only)

We accept both EFTPOS, American Express, Mastercard, VISA and cash payments in store.

2. Direct Bank Transfer

Your order will be shipped or marked ready for collection when bank transfer funds are cleared. Our bank details are:

Bank: Westpac Bank
Account Name: Hoppy Days Brewing Supplies
BSB: 034-254
ACC: 218021

3. PayPal

A 1.6% Processing Fee Applies (minimum $0.50c). We also offer PayPal Pay in 4 for orders $30 and over (max $2,000) – 4 instalments over 6 weeks. A 2.8% Processing Fee Applies for PayPal Pay in 4 (minimum $0.50c).

Payment via Credit Card / PayPal account. PayPal accepts Visa, Mastercard, American Express – you may complete your order through your PayPal account or using your credit card as a guest.
– What shows up on your Credit Card statement: HDBR

4. Credit Card

Credit Card Payments made via our website are processed securely via the Stripe payment gateway. A 1.8% Stripe Transaction Fee applies (minimum $0.50c). Please Note: Hoppy Days does not store any customer credit card details.

5. Apple Pay & Google Pay

Payments processed securely via Stripe Payment Gateway. A 1.8% Stripe Transaction Fee applies (minimum $0.50c). Apple Pay and Google Pay requires a registered compatible device.

Returns Policy

Hoppy Days Brewing Supplies will accept returns of product on the following.

  • The product is faulty or it is not of merchantable quality, or
  • The product is not fit for it’s intended purpose, or
  • The product does not match the sample or our description.

Hoppy Days Brewing Supplies does not refund for goods if you have changed your mind. We will, however, to our best ability exchange a product for an incorrect selection. Exchanges must be performed within 30 days of initial purchase and are at the discretion of Hoppy Days Brewing Supplies. Freight for incorrect product selection wil be at your expense.

Freight / Courier Services

We offer a number of freight services dependent on your shipping address (postcode). Enter your shipping details at checkout to see what shipping options are available to you.

Our primary carriers are:

  • DIRECT FREIGHT EXPRESS
  • ARAMEX COURIER
  • AUSTRALIA POST
  • AUSTRALIA POST EXPRESS (recommended for liquid yeast)

We reserve the right to ship any order using an alternate courier where required. Please contact us if no shipping options are available for your address, and we will find an affordable shipping option for you.

Freight orders to PO Boxes and Parcel Lockers can only be sent via Australia Post.

Please check your address details are correct before processing order, incorrect information may result in additional re delivery fees. 

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